DELIVERY INFORMATION

How much does shipping cost?

To calculate your delivery costs, please select your desired products and enter your postage address/shipping details at the cart page.

Shipping costs are calculated based on the weight and volume of the order and the delivery destination.

Please note that for addresses that require barge or off-mainland access, such as islands, there may be extra costs not shown at checkout.

How Does Flat Rate Shipping Work?

Flat rate shipping works by calculating the cubic dimensions and weight of the items you have selected. It is based on maximum dimensions of 28cm (L) x 28cm (W) x 30cm (H) and a combined weight of 6kg maximum. If the total combined cubic dimensions (inc. weight) is greater than what can fit within these parameters then normal shipping rates will apply.
We recommend utilizing our Flat Rate Shipping for pantry items and selected smoking woods and accessories.

Flat rate shipping applicable zones.
Sydney Metro (2000 – 2234),
Canberra Metro (2600 – 2609),
Melbourne Metro (3000 – 3207),
Brisbane Metro, 4000 – 4207, 4300 – 4305, 4500 – 4519),
Gold Coast (4208 – 4287),
Sunshine Coast (4550 – 4575),
Adelaide Metro (5000 – 5199),
Perth Metro (6000 – 6199),
Hobart Metro (7000 – 7099),
Darwin Metro (0800 – 0832).
All other areas will attract standard shipping charges.

What items can i get FREE Shipping on?
Free shipping is currently applicable for the following selected items only:

 

FREE Shipping available to following destinations ONLY: Sydney Metro (2000 – 2234), Gloucester, Muswellbrook, Singleton, Maitland, Cessnock, Nelson Bay, Newcastle, Gosford, Erina, Nowra, Hunter Valley, Mt Victoria, Katoomba, Blue Mountains, Picton, Mittagong, Bowral, Wollongong, Port Kembla, Kiama, Wyong, Uladulla –  UPDATED AS OF 27.03.17

Full list of Postcodes eligible for free shipping,

1340, 1440, 1481, 1685, 1701, 2000, 2001, 2002, 2004, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2052, 2055, 2057, 2059, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2079, 2080, 2081, 2082, 2084, 2085, 2086, 2087, 2088, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2109, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2124, 2125, 2126, 2127, 2128, 2129, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2156, 2157, 2158, 2159, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2167, 2168, 2170, 2171, 2172, 2173, 2174, 2175, 2176, 2177, 2178, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234, 2250, 2251, 2256, 2257, 2258, 2259, 2260, 2261, 2262, 2263, 2264, 2265, 2267, 2278, 2280, 2281, 2282, 2283, 2284, 2285, 2286, 2287, 2289, 2290, 2291, 2292, 2293, 2294, 2295, 2296, 2297, 2298, 2299, 2300, 2302, 2303, 2304, 2305, 2306, 2307, 2308, 2314, 2315, 2316, 2317, 2318, 2319, 2320, 2321, 2322, 2323, 2324, 2325, 2326, 2327, 2330, 2333, 2334, 2335, 2500, 2502, 2505, 2506, 2508, 2515, 2516, 2517, 2518, 2519, 2520, 2522, 2525, 2526, 2527, 2528, 2529, 2530, 2533, 2534, 2535, 2538, 2539, 2540, 2541, 2555, 2556, 2557, 2558, 2559, 2560, 2564, 2565, 2566, 2567, 2570, 2571, 2572, 2573, 2574, 2575, 2576, 2577, 2578, 2579, 2745, 2747, 2748, 2749, 2750, 2751, 2752, 2753, 2756, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2767, 2768, 2769, 2770, 2773, 2774, 2776, 2777, 2778, 2779, 2780, 2782, 2783, 2784, 2785, 2786, 2795, 2796, 2798, 2799, 2800, 2820, 2830, 2850, 2852, 2864, 2865, 2866, 2870, 2871, 9999

 

Where can we deliver to?

We deliver all our products Australia-wide.

Please note that our carriers do not deliver to PO BOXES, so please ensure you give your full delivery address at checkout. Please ensure that the address you have provided is the correct address as Firebrand Australia will not be held liable for any wrongly provided or mis-typed addresses.

Couriers can deliver to units or apartments, however in most cases the items may be left in front foyers at the discretion of the courier. Please leave additional details on check out if you would like to request delivery to your specific level or front door.

It may be at the discretion of the courier to leave items in a safe place at the designated address so please ensure someone is present to take delivery. Firebrand Australia will not be held liable for lost items or any damage to property in cases of the above.

 

When will my order be shipped?

Most products are usually shipped within 24 hours and will be conveniently delivered to your home or office.  If the products are not available for immediate shipping, the shipping availability will be shown on the product page.

There are, on very rare occasions, unexpected delays to the dispatch date shown on the invoice, and in such cases, we will notify you and update the shipping date shown on the product page accordingly.

 

When will I receive my order?

Deliveries take place Monday – Friday during normal business hours, excluding public holidays.

We estimate that orders being delivered to Melbourne, Sydney and Adelaide take between 3-5 business days, and for Brisbane & Perth between 4-8 business days, and for the rest of Australia between 5-10 business days. However, as a rule of thumb please allow up to 10 business days for all deliveries.

Note: Firebrand Australia does not ship any items from Christmas Day each year until the second week of January at which time our dispatch department will be temporarily closed. Please consider the extra delay time during this period.

 

What if there is more than one product on my order?

If all products are in stock and marked as “In stock, usually dispatches within 24 hours”, all your products will be sent in the same delivery. Otherwise, each product will be dispatched within the time-frame or future presale date shown on the invoice.

If you have special delivery requirements or would like to delay delivery of some or all products, please contact us at shipping@firebrandbbq.com.au to or leave a comment in the comments field at checkout, and we will contact you. There may be some extra costs for some special delivery requirements.

 

How will my order be delivered?

We use carriers that are both convenient and cost-effective. We are confident that we offer the best value shipping rates in Australia for our product lines.

Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery**.
The service our couriers provide does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.

** OVERSIZE ITEMS: Drivers will need assistance to carry items from the vehicle to the ground floor door of your home or building for any items designated as oversize (over 25kgs per box), as per OH&S requirements. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside. If no one is available to assist the driver, please contact us at shipping@firebrandbbq.com.au and we will be happy to advise if an assisted delivery could be arranged for your order at an extra cost.

For premium services that include a two-man delivery service, carrying and placement inside, and/or assembly, please contact us for a quote in advance of ordering.

 

Do I have to be home to receive my order?

If you cannot be available to accept your delivery, you may leave details on check out for a ‘Authority to Leave’ where the courier will leave the items where they see fit, however this will void your warranty and neither Firebrand Australia nor our courier can be held liable for any loss, theft, or damage to your item once delivered.

 

How do I track my order?

For any queries relating to tracking, please email shipping@firebrandbbq.com.au

 

What happens if my order is lost or damaged in transit?

While we use the best carriers in Australia, on very rare occasions, products can be lost or damaged in transit.

If the carrier advises you that an order is lost in transit, please contact us at shipping@firebrandbbq.com.au for assistance.

If your item arrives damaged, please contact us at shipping@firebrandbbq.com.au and we will assess the damage in accordance with our warranty policy.
Commercial Orders

For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at sales@firebrandbbq.com.au

 

Can items be picked up?

YES, we have a ‘Click & Collect’ system where by purchased goods can be picked up during working hours from our dispatch facility located at 9 Penny Place, Arndell Park 2148 NSW. Please allow a minimum of 1 hour after purchasing your goods to ensure our warehouse staff have prepared your order.

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