Frequently Asked Questions

Why shop with us?

Firebrand Australia has been at the forefront of Charcoal and related products in Australia since 2006. In fact, our history can be traced back to 1995 in the manufacturing of Charcoal products.

 

We are an Australian family owned and operated business and absolutely love what we do. We know charcoal and we love BBQ so rest assured you are dealing with passionate people who know what they are talking about.

Our Pricing

All prices that appear on www.firebrandbbq.com.au are either displayed as our regular low prices or applicable for the specified sale period only. We reserve the right to change prices (either increase or decrease) at our own discretion.

Product Assembly

All relevant products come with easy to follow assembly instructions. However, we are more than happy to assist with any questions you may have.

Further Information and Advice

We are here to assist you so feel free to get in touch. We can be contacted on 1800 FIRE UP (1800 347 387) during normal business hours (Monday to Friday from 8am – 4pm) or send us an email us at support@firebrandbbq.com.au

How do I shop online?

Shopping online has never been easier. Simply browse our website and ‘ADD TO CART’ any items you wish to purchase. You can also select the desired quantity, modify or delete items at your own discretion.

How can I view the items I have in my cart?

Simply select the ‘VIEW CART’ tab which is visible on the top right of screen at all times. It’s that little ‘Shopping Trolley’ icon with the green background. This will display any existing items you have chosen to place in your shopping trolley.

Checking out

Proceeding with a purchase can be achieved through clicking on the ‘CHECKOUT’ tab located in the shopping cart. If you are already in the ‘VIEW CART’ page then simply click on the ‘PROCEED TO CHECKOUT’ tab.

Shipping and Delivery

Unless otherwise specified, all items will be subject to a small delivery fee. This is external to the cost of the item and is a component that is charged by third party logistics and transport companies to safely deliver your new items.

Cost of shipping my Items

Upon preceding to ‘CHECKOUT’ you will be given the flexibility to select the shipping method of your choice. You will be presented a variety of options regarding cost vs speed of delivery. The decision is yours to make.

How do I know if my order had been processed?

You will be shown a confirmation of your order once you have proceeded with ‘CHECKOUT’ and made payment. A message will appear confirming that your order was placed successfully. A confirmation email will also be sent to the email address you supplied during checkout.

If you haven’t received an email confirmation and are unsure as to whether your order was completed successfully, please contact our Customer Service on 1800 FIRE UP (1800 347 387) or email support@firebrandbbq.com.au.

Do I receive a Tax Invoice for my purchase?

Yes, a copy will be emailed to the email address you have supplied. It is important to note that the Tax Invoice is your ‘Proof of Purchase’ so please keep a record of this in case you need to refer to it at a later date. All prices are inclusive of GST.

If you haven’t received a Tax Invoice via email, please contact Customer Service on 1800 FIRE UP (1800 347 387) or email support@firebrandbbq.com.au.

Is Firebrand® Briquette BBQ Charcoal Natural?

Yes. The processes involved with manufacturing Firebrand® Briquette BBQ Charcoal are entirely 100% Natural. There are absolutely no additives or binding agents used throughout any stage of this process.

Do you cut trees to make Firebrand® Briquette BBQ Charcoal?

No. All of the raw material used in manufacturing Firebrand® Briquette BBQ Charcoal is sourced from a wide range of sawmills. This raw material was previously discarded of into landfills and forgotten about. We utilise this by turning all the unused by-products into a pure usable energy source, being Firebrand® Briquette BBQ Charcoal.

How long does Firebrand® Briquette BBQ Charcoal burn for?

In a controlled environment Firebrand® Briquette BBQ Charcoal can burn for more than 4-5 hours from initial lighting, depending on the length of the individual pieces. Establishments with the right application methods in place can prolong burning time beyond 7-8 hours in duration.

What should I do with the remaining ash?

The ash residue from Firebrand® Briquette BBQ Charcoal can actually be used in garden/vegetable patches as a soil conditioner. This is a great way to fertilise any green or crops. Essentially it’s the philosophy of; what originates from the soil ends up returning to the soil. This is why Firebrand® is considered as the ultimate ‘enviro’ product.

Can Firebrand® Briquette BBQ Charcoal be used for Shisha, Nargile or Hookah?

Yes, absolutely. In fact, many people in countries throughout Europe and the Middle-East prefer Firebrand® for its neutral flavour characteristics which make it unique over other products. Firebrand® Briquette enables the individual to experience the tobacco and fruit tones in healthier way instead of the charcoal overpowering the experience.

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