What is the H&P about?

YES, we have a contactless ‘Click & Collect’ system. Select this option on checkout and we’ll have your items ready for collection within the hour. Note: Click and collect is only available for NSW customers only.

We are located at 9 Penny Place, Arndell Park 2148 NSW. We are open Mon – Fri from 9am to 5pm.

How much does shipping cost?

To calculate your delivery costs, please select your desired products and enter your postage address/shipping details at the cart page. If you are already logged in then the shipping cost will appear automatically. Shipping costs are calculated based on the weight and volume of the order and the delivery destination.

Bulk items such as BBQ’s or Smokers may attract a reduced ‘pallet rate’ charge with additional options for delivery. i.e., Tailgate, Fork Lift Unload….etc.

We deliver all our products Australia-wide to residential and commercial addresses.

Please note that our carriers do not deliver PO BOXES or SELF STORAGE. We accommodate loading dock or ground floor deliveries only.

So please ensure you provide a valid delivery address at checkout. Ensure that the address you have provided is the correct address as Firebrand Australia will not be held liable for any wrongly provided or mis-typed addresses. Contact us immediately via email at [email protected] if you have made a mistake with the address and need to update it. We may not be able to assist if you let us know too late.

Your items do not require a signature on delivery so please ensure you or someone is present to receive delivery.

It is at the discretion of the courier to leave items in a safe place at the designated address. If you have a specific area you want your items placed (i.e., behind pot plant on front porch) then ensure this information is entered at check out in the ‘Leave us a message’ comments section.

Firebrand Australia will not be held liable for lost items or any damage to property in cases of the above.

When will my order be shipped?

Most products are usually shipped within 24 hours and will be conveniently delivered to your home or office.  If the products are not available for immediate shipping, the shipping availability will be shown on the product page.

There are, on very rare occasions, unexpected delays to the dispatch date shown on the invoice, and in such cases, we will notify you and update the shipping date shown on the product page accordingly.

Note: we do not ship any orders between Christmas and New Years each year. Any orders placed during this period will be shipped on the first Monday of normal trade in the new year.

When will I receive my order?

Deliveries take place Monday – Sunday during normal business hours, excluding public holidays.

We estimate that orders being delivered to Sydney, Melbourne, Brisbane take between 1-3 business days, and for Adelaide & Perth between 4-6 business days, and for the rest of Australia between 5-10 business days. Deliveries to Northern Territory can take up to 14 days. As a rule of thumb please allow up to 10 business days for all deliveries, especially during peak delivery periods.

Note: Firebrand Australia does not ship any items from Christmas Day each year until the second week of January at which time our dispatch department will be temporarily closed. Please consider the extra delay time during this period.

What if there is more than one product on my order?

If all products are in stock and marked as ‘In stock’, then all your products will be dispatched together.

On some occasions, you may receive your items in separate deliveries. We have no control over this and it is conducted at the discretion of the courier companies.

If you have special delivery requirements or would like to delay delivery of some or all products, please contact us at [email protected] to or leave a comment in the comments field at checkout, and we will contact you. There may be some extra costs for some special delivery requirements.

How will my order be delivered?

We use carriers that are both convenient and cost-effective. We are confident that we offer the best value shipping rates in Australia for our product lines.

Our couriers offer a door-to-door service, however this does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.

** OVERSIZE ITEMS: Drivers may need assistance to carry items from the vehicle for anything designated as oversize (over 25kgs per box), as per OH&S requirements. For delivery addresses that have limited access, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside. If no one is available to assist the driver, please contact us at [email protected] and we will be happy to advise if an assisted delivery could be arranged for your order at an extra cost.

Premium services that include a two-man delivery service, tail lift requirement, carrying and placement inside, can be selected on checkout at an additional cost. Please choose carefully as your selection cannot be changed after confirmation. Driver assist may not be available with some items due to the size and weight and will require a tailgate unload or forklift unload. Firebrand is not liable for any misselection of options, damages of any kind during the delivery process and customer is liable for any expenses incurred.

Do I have to be home to receive my order?

No, the courier will leave the items where they see fit. If you require your items to be placed in a specific location then please advise on check out and this information will be passed on to the courier. Neither Firebrand Australia nor the courier will be held liable for any loss, theft, or damage to your item once delivered.

How do I track my order?

You will be emailed tracking details after your order has been shipped. You can always call or email us with your query and we would be happy to assist.

What happens if my order is lost or damaged in transit?

While we use the best carriers in Australia, on very rare occasions, products can be lost or damaged in transit.

If the carrier advises you that an order is lost in transit, please contact us at [email protected] for assistance.

If your item arrives damaged, please contact us at [email protected] and we will assess the damage in accordance with our warranty policy.

Commercial Orders

For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at [email protected]

FREE DELIVERY INFORMATION (Ironbark Bulk Deals)

In most cases, you will receive your delivery within 24-48 hours from the time of order. Please allow 3-4 business days for your order to be processed and delivered in peak times.

Free Delivery is only valid if you’re located in the below postcode range. Please check with us prior to ordering if you are unsure whether your postcode falls within the free delivery range.

Postcodes applicable for free delivery: 2000 to 2079, 2085 to 2107, 2109 to 2156, 2158, 2160 to 2172, 2174 to 2229, 2232 to 2249, 2557 to 2559, 2564 to 2567, 2740 to 2744, 2747 to 2751, 2759 to 2764, 2766 to 2774, 2776, 2777, 2890 to 2897.

Ground floor deliveries only. Our delivery staff will place the items in a safe place (where possible) and usually within 10 meters of the delivery vehicle. Should you require the items to be packed away or dropped to a specific location…i.e. ‘Leave at the side of the house’… please advise at time of ordering in writing in the ‘LEAVE US A MESSAGE’ form on the CART page. Note: An additional handling surcharge may apply pending the request.

Deliveries are made Mondays to Fridays ONLY. Let us know at CHECKOUT should you require a Saturday delivery. A weekend surcharge may apply.

Please contact us on [email protected] or call us on 1800 FIRE UP (1800 347 387) if you have any questions.

Last updated 05 January 2024

OVERVIEW

This website (www.firebrandbbq.com.au) and the FirebrandBBQ mobile App is operated by Firebrand Australia Pty Ltd. Throughout these platforms, the terms “we”, “us” and “our” refer to Firebrand Australia Pty Ltd. Firebrand Australia Pty Ltd offers these platforms, including all information, tools and services available from the platforms to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here or in our Privacy Policy which can also be found on our website.

By visiting our platforms and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the platforms, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our platforms. By accessing or using any part of the platforms, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the platforms or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current offering shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our platforms. It is your responsibility to check this page periodically for changes. Your continued use of or access to the platforms following the posting of any changes constitutes acceptance of those changes.

1 – ONLINE STORE AND APP TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use these platforms.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your state or jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the platforms through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on the platforms is not accurate, complete or current. The material on the platforms is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

The platforms may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes.

4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. All prices are inclusive of GST.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website or the Mobile App. These products or services may have limited quantities and are subject to change without prior notice.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the platforms. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We recommend to refer to our Delivery Information and Refunds Policy before committing to a transaction.

6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our platforms. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We reserve the right to ask for identification for any purchase/s over the value of $250 AUD (two hundred and fifty dollars) before releasing the goods for dispatch/delivery. Failure to provide identification may result in the transaction not being fulfilled or being cancelled at our discretion. 

For more detail, please review our Privacy Policy.

7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the platforms is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the platforms (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on our platforms may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest or competition entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related platform. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our platforms or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the platforms or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Firebrand Australia Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Firebrand Australia Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.

19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our platforms. It is your responsibility to check periodically for changes. Your continued use of or access to our platforms or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected].

Last updated 05 January 2024